Conversational AI market By End User, By Region, Industry Analysis and Forecast, 2032
According to a recent study by FMI, the conversational
AI market is expected to reach US$ 40.5 billion by 2032, up from US$ 8.3
billion in 2022, expanding at a high CAGR of 17.2%. This study explains that
the key factors such as rise in demand for AI-based Gartner chatbots solutions
are expected to augment the growth of the market during the forecast period.
The major factors that are expected to accelerate the growth
of the conversational AI market during the forecast period include increasing
demand for AI-powered customer support services, omnichannel deployment, and
reduced chat bot development costs.
Furthermore, the rising demand for AI-based chatbots to stay
connected and increasing focus on customer engagement are the major factors
adding value to the conversational AI offerings, which is expected to provide
opportunities for enterprises operating in various verticals in the
conversational AI market.
With advancements in the use of AI technology, organizations
are making use of conversational AI solutions to offer customer service
efficiently. This is another major factor that is expected to accelerate the
market growth during the forecast period.
The growing use of AI and NLP technologies has enabled
companies to build intelligent agents and add services as well as perform tasks
integrated with other multiple platforms. There is further scope for the
integration of new capabilities, such as gesture recognition in conversational
AI offerings. These factors are further expected to propel the market growth
over the analysis period.
Key Takeaways from the Market Study
- Global
Conversational AI Market was valued at US$ 8.3 Bn by 2022-end
- The
US to account for the highest value share of US$ 14.0 Bn of global market
demand for Conversational AI Market in 2032
- From
2015 to 2021, Conversational AI demand expanded at a CAGR of 28.2%
- By
Component, the Services category constitutes the bulk of Conversational AI
Market with a CAGR of 16.6%.
Competitive Landscape
Players in the global Conversational AI Market focus on
expanding their global reach through various strategies, such as; partnerships,
collaborations, and partnerships. The players are also making a significant
investment in R&D to add innovations to their products which would help
them in strengthening their position in the global market. Some of the recent
developments among the key players are:
- In
September 2021 Astro is a new and different kind of robot, one that’s
designed to help customers with a range of tasks such as home monitoring
and keeping in touch with family.
- In
April 2021, Microsoft announced the acquisition of an AI-based technology
company, Nuance Communications, for USD 19.7 billion in an all-cash
transaction. The acquisition of Nuance will expand Microsoft’s
capabilities in voice recognition and transcription technology.
- In
March 2021, Google Cloud announced the general availability of Vertex AI,
a managed machine learning (ML) platform that allows companies to
accelerate the deployment and maintenance of artificial intelligence (AI)
models.
- In
January 2020, AWS made Amazon Lex chatbot integration available in Amazon
Connect in the Asia Pacific (Sydney) AWS region. Amazon Lex chatbots can
assist users in changing passwords, bringing up requested account
balances, and scheduling an appointment by vocalizing a prompt rather than
saying a number from a list of options.
Click for More info:
https://www.futuremarketinsights.com/reports/conversational-ai-market
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